Reservations Enquiry


Cancellation Policy

  1. A. Cancellation of the booking by guest

    1. The lead tenant must provide written confirmation of cancellation. The cancellation will come into effect once it is received by us.

    2. A cancellation fee will apply as follows:
           -Cancellation more than 60 days prior to the check in date – 80% refund to the customer or reschedule
           -Cancellation between 30-60 days prior to the check in date – 50% refund to the customer or reschedule
           -Cancellation within 30 days of the check in date – No refund  or reschedule.

    3. Reschedule of booking is possible for dates within 6 months of the original booking date. The duration of the rescheduled booking shall be equal or longer to the original booking. The price difference (if any) will be chargable at the time of rescheduling the booking. Reschedule is possible for one time only.

    4. The prime dates (Holi weekend, Diwali Weekend and 24 Dec-1 Jan) booking will not be refundable and cannot be rescheduled irrespective of date of booking.

    5. Booking duration cannot be reduced at the time of checkin/ during the checkin. In of reduction in the duration before checkin date, the above cancellation and refund policy will apply.

    6. We reserve the right to change the cancellation fee and terms at our sole discretion.

    B. Cancellation of the booking by host

    1. In the unlikely event that the host have to cancel your reservation we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.

    2. If the cancellation arises due to force majeure such as acts of God, Government Lockdown, strikes, industrial action, war disturbances of any type, other government actions etc., we shall not be made liable.

    3. If your booking is cancelled we cannot be held responsible for the cancellation or your flights or any travel expenses. When you book your travel arrangements they are your responsibility.

    C. Refund Policy

    1. On cancellation of refundable booking the refund processing will take 7-10 working days.

    2. Any refund can only be setteled in the original payment methode from which the booking amount was paid.

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